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Returns Policy

Returns

To return a miyoapparel product: You must complete the returns form which you should have received within your order. If you did not receive one, we can send one to you via email if you simply email us at info@miyoapparel.com   Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. 

What can be returned: We are unable to accept returns of branded products. If your item is unbranded, these can be returned, but must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: Any item which has been branded for the customer or school ties.  No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: We are unable to offer refunds. 

Returns for exchange or store credit: All items are returned for exchange or store credit, All returns must be made within 14 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Complete your return slip, indicating if you want a replacement or a credit note.
  2. Return the goods to our warehouse 10 Clamp Road, Etna Industrial Estate, Wishaw. ML2 7XQ and drop this off at our return point. 
  3. Due to COVID-19, we are unable to process returns for at least 72 hours after goods have been dropped at our returns point. 

Send the package to:

MIYO Apparel - Returns
10 Clamp Road Etna Industrial Estate
Wishaw
Lanarkshire ML2 7XQ
United Kingdom

 

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